Frequently Asked Questions
01. The order
Is Purchasing Gold and Diamond Jewelry Online Safe?
In today’s modern world, online shopping for necessities and goods is common everywhere. We utilize secure technology to safeguard your information from loss, misuse, or alteration, allowing you to confidently order items like diamond or pearl necklaces and gold bracelets. Rest assured, your information is secure with us.
When you proceed to checkout, you’ll notice a ‘https’ in the website address bar, indicating a secure connection through Secure Socket Layer (SSL) technology. Additionally, look for a closed padlock icon at the bottom of the web page in the latest versions of Internet Explorer and Mozilla Firefox, ensuring that your information is protected with us.
How do I place an order on rathis.in?
Placing an order on rathis.in is simple and secure. After selecting the item you wish to buy, click the “Buy Now” button. Follow the instructions through the checkout process and provide the required payment information to finalize your order. If you need any assistance, feel free to call us at +91 9804332840
02. Shipment
Is online ordering safe for delivery?
We ship our jewelry through highly trusted carriers like Sequel or other reputable logistics providers, ensuring the security and safety of your product. Additionally, all our shipments are fully insured.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
03. The order
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
04. Returns, exchanges and complaints
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.